Privacy Policy

Milford Media Ltd (t/a www.frankingfirst.co.uk) Privacy Notice – January 2021

Milford Media Ltd is committed to protecting the privacy and security of your personal information.

This Privacy Notice describes how we collect and use personal information about you, in accordance with the General Data Protection Regulation (GDPR) and data protection legislation.

It applies to all current and former customers or website visitors.

Identity of the data controller

Milford Media Ltd is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice does not form part of any contract to provide services. We may update this notice at any time.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Categories of personal data we process

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.

We will collect, store, and use the following categories of personal information about you:

Computer and connection information

Login details
Email addresses

Contact details

First name, last name
Postal, delivery and billing addresses
Telephone numbers
Financial details
Payment card details, where consent has been given
Transaction details
Orders including dates, products and costs
Payments, including dates and amounts
Website usage details and session information
Statistical data

Sources of personal data

We collect personal information about you in the following ways:

When you fill in forms or correspond with us by email
When you browse our website
When you conduct a transaction on our website
Through third parties or publicly available sources, such as Google

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

Where we need to perform the contract we have entered into with you
Where we need to comply with a legal obligation
Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests

Our purposes for processing your data

We use the information we collect for the following purposes:

To maintain a business relationship with suppliers

Placing orders
Making and responding to requests for information
To maintain a business relationship with customers
Managing and fulfilling orders
Arranging collections from customers
To improve the functionality of our website
Internal record keeping and accounting
To provide users with ongoing customer assistance and technical support
To be able to contact visitors and users with general or personalized service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services
To comply with any applicable laws and regulations

Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to maintain the business relationship with you or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers (such as delivery companies/couriers), other related business entities, a regulator or to otherwise comply with the law.

Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.

We may transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information.

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communicating with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our terms and conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes.

Your rights

You have the right to:

Request access to, and a copy of, your personal information
Request correction of the personal information that we hold about you
Request erasure of your personal information.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

If you believe we have not complied with your rights, you can complain to the Information Commissioner.

We have appointed a compliance officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the compliance officer using the details set out below.

Andrew Milford

Compliance Officer

Milford Media Ltd

Unit 4 Glen Court

Canada Road

Byfleet

KT14 7JL

Email: andrew@mmltrading.co.uk

Tel: 01932 345 200

What if you do not provide personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Changes to this Privacy Notice

Milford Media Ltd reserves the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Cookies are small pieces of data stored on a site visitor’s browser.

We use them for a variety of reasons, such as providing a great experience for visitors and customers or to identify registered members.

We also use them to monitor and analyse the performance, operation and effectiveness of the site, as well as ensure it is secure and safe to use.

There are two categories of cookies on our website – essential, cookies and functional cookies.

Some of our cookies are session cookies, meaning that they are erased when visitors close their browsers.

Others are stored on a visitor’s hard drive until they expire (at a set date) or until they are deleted.

Our cookies

Cookie name: XSRF-TOKEN

Purpose: Used for security reasons

Duration: Session

Cookie type: Essential

Cookie name: hs

Purpose: Used for security reasons

Duration: Session

Cookie type: Essential

Cookie name: svSession

Purpose: Used in connection with user login

Duration: Two years

Cookie type: Essential

Cookie name: SSR-caching

Purpose: Used to indicate the system from which the site was rendered

Duration: One minute

Cookie type: Essential

Cookie name: bSession

Purpose: Used for system effectiveness measurement

Duration: 30 minutes

Cookie type: Essential

Cookie name: _wix AB3

Purpose: TBC

Duration: TBC

Cookie type: TBC

For more information on cookies, please visit www.allaboutcookies.org.